Vice President of Organizational Change for a 30-employee heavy industrial corporation and transportation fleet for just under 4 years. Responsible for financial management and all human resource functions. Conducted a forensic audit and employee job and task analysis to uncover and eliminate criminal behaviors and non-performers. Prepared all documentation required to prosecute and recover stolen funds. Designed and implemented changes in organizational structure and operating procedures for increased productivity. Designed and implemented safe work practices to effectively reduce worker compensation claims and insurance rates. As a result, the company experienced a successful financial turnaround that included increased profits, capital investment and expansion, significant debt reduction, and increased employee benefits.
Conducted skill profiling services for Systems Operations and First Line Management at the national headquarters of a major insurance company. This included developing updated skill training plans built upon performance-based learning objectives derived from conducting job and task analyses. This service produced a more accurate description of the work, the skills required to perform, and the appropriate learning activities for skill development. One skill area realized an immediate return on investment (ROI) of $200,000, and an annual savings of $1,000,000.
Conducted a Human Resource Associate training needs analysis for the Diversity, Worklife and Peer Review Office of a major automotive company.
Conducted a Human Resource Site Leader training needs analysis for effecting organizational change within a major chemical company.
Designed and developed the Needs Analysis module for the revised Michigan ASTD Train-the-Trainer program.
Co-designed, developed, and implemented a plant-specific process for a union/automotive Joint Committee for Health and Safety for conducting a job safety analysis for the skilled trades.
Conducted a nationwide Task Analysis for both the Industrial Truck Mechanic and Stationary Steam Engineer skilled trades for a union/automotive National Joint Apprentice Committee. This analysis was used as the foundation for the development of the performance-based Apprentice Task Book.
Facilitated focus groups to gather data and achieve consensus.
Conducted a nationwide technical training needs analysis for a major telecommunications company.
Conducted internal audits and balanced bank financial transactions.
Design, Development, and Delivery Experience
Co-designed and developed the Applying U.S. Diverse Workforce Metrics Workshop for Human Resource Associates of a major automotive company.
Designed, developed, and delivered safety training modules for a major cardiovascular systems corporation.
Designed and developed communications media and self-paced instruction modules for the launch of an Employee Self Service program at a division of a Tier 1 automotive supplier.
Designed and developed an Employee Handbook, Safe Operations Manual, safety program and training modules, and technical documentation for an oil recycling company. Also designed, developed, and delivered Phone Etiquette training.
Designed, developed, and co-delivered an Electrical Work Practices Update, Basic Electricity, and Electrical Troubleshooting workshops for a major petroleum company.
Designed and developed a joint union/automotive Leadership Safety Awareness program to provide plant leadership with the knowledge necessary to enforce safe work practices, and to instill responsibility for maintaining a safe workplace.
Designed and developed a joint union/automotive Focused Leadership program to provide a higher level of safety instruction to those plant leaders overseeing the performance of hazardous tasks.
Designed and developed an Apprentice Task Book for the Industrial Truck Mechanic skilled trade for a union/automotive Joint Apprentice Committee. This converted the Apprenticeship program from hours-based training to performance-based training.
Designed, developed, and coordinated presentations for a national union/automotive Joint Conference. Also attended the conference to provide event support to the National Joint Apprentice Committee.
Co-designed, developed, and delivered a Train-the-Trainer program for union/automotive plant health and safety coordinators nationwide to conduct job safety analysis for the Skilled Trades.
Designed and developed a User Guide for proprietary trouble management computer software for a major telecommunications customer service staff.
Maintained and delivered Employee Orientation programs.
Designed, developed, and delivered customer service and organizational behavior training.
Designed, developed, and delivered on-site training seminars as a service to company clients.
Designed, developed, and implemented three new product offerings in answer to financial customer requests.
Conducted Achieve Global Leadership Skills modules as a certified instructor.
Conducted training for a major financial institution's Professional Teller Training program as a certified instructor.
Member of the Michigan ASTD Train-the-Trainer design and development team.
Co-piloted the Applying U.S. Diverse Workforce Metrics Workshop for Human Resource Associates at a major automotive company.
Designed, developed, and implemented a small-business safety compliance program.
Piloted joint union/automotive Leadership Safety Awareness and Focused Leadership programs.
Piloted a national Leadership Skills program for technical managers of a major telecommunications company.
Piloted a joint union/automotive Job Safety Analysis program nationwide for the Skilled Trades.
Facilitated statewide delivery of "Brand Launch" to all staff levels during a telecommunications merger.
Delivered proprietary computer software training in 2 statewide telecommunications company systems conversions.
ISPI 2003 International Conference volunteer.
Developed Performance Management Safety Competencies for a major cardiovascular systems corporation.
Designed a Performance Management Employee Evaluation Program for an oil recycling company.
Designed and conducted an evaluation of a union/automotive Joint Apprentice Committee Conference.
Evaluated and wrote recommendations on new telecommunications customer service call center representatives during their 5 week training program.
Designed and conducted the first benchmark evaluation of Oakland University's Practicum Counseling Center in Rochester, Michigan.
Project and Team Leadership Experience
Successfully managed the abatement of citations from a MIOSHA audit, resulting in a very nominal penalty for a medium-sized heavy industrial business.
Project Manager for a joint union/automotive Safety Leadership Project.
Local Project Manager for a major telecommunications company's global systems technical training initiatives.
Project co-lead for the nationwide implementation of a union/automotive Job Safety Analysis Program for the Skilled Trades.
Recruited and managed vendors, subject matter experts, and training team members.
Coordinated training schedules and resources.
Coordinated communications and monitored production for major financial customer product and service conversions.
Supervised a staff of seven tellers and managed the cash supply for the branch of a major financial institution.